Monday, April 28, 2008

Blackberry Contacts not syncing from Outlook contact subfolders

Just ran across an interesting issue with a client's blackberry. After his desktop was upgraded to Office 2007, the contact subfolders stopped syncing randomly. Most folders still synced, some however did not. The user has all his contacts sorted by subfolders inside of the main Contacts folder in Outlook. Tried creating test contacts and folders, and could not find a relation between syncing and non syncing folders/contacts. Solution: Deleted the user from the Blackberry Enterprise Server, cleared all Blackberry related data (one of the prompts when deleting). Wiped the handheld. Created the account on the server not using the old stats (prompt). Reactivated and everything worked perfectly.

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